Measuring customer satisfaction and loyalty survey design, use, and statistical analysis methods by Bob E. Hayes

Cover of: Measuring customer satisfaction and loyalty | Bob E. Hayes

Published by ASQ Quality Press in Milwaukee, Wis .

Written in English

Read online

Subjects:

  • Consumer satisfaction -- Statistical methods,
  • Questionnaires

Edition Notes

Includes bibliographical references and index.

Book details

StatementBob E. Hayes.
Classifications
LC ClassificationsHF5415.335 .H39 2008
The Physical Object
Paginationp. cm.
ID Numbers
Open LibraryOL16857849M
ISBN 109780873897433
LC Control Number2008020729

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